These Terms and the documents referred to below (“Terms”) apply to your use of the present website (“Website”) and its related or connected services (collectively, the “Services”).
You should review these Terms carefully as they contain important information regarding your rights and obligations with respect to your use of the Website and create a binding legal agreement between you – our customer (“Customer”) and us. By using this Website and/or accessing the Services, you, whether as a Guest or by opening an account (“Account”), agree to be bound by these Terms and any amendments that may be posted from time to time, and by using this Service. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
The Service is owned by Aurora Holdings N.V., a limited liability company registered in Curaçao, with company registration number 10692, ) and registered address at: Abraham de Veerstraat 9, Willemstad, Curacao (the “Company”, a Gaming Service Provider N.V. for online games of chance licensed in Curaçao under license # 365/JAZ.
We reserve the right to amend the Terms (including any documents referenced below and linked to) at any time. You should periodically visit this page to review the Terms. Amendments will be binding and effective upon publication on this Website. If you object to any such changes, you must immediately cease using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the amended Terms. Any bets not settled before the amended Terms come into effect will be subject to the pre-existing Terms.
You agree at all times that When accessing the Website and using the Service:
3.1. You are over 18 years of age, or of legal age under the laws or jurisdictions applicable to you to engage in gambling or gaming activities. We reserve the right to request proof of age from you at any time.
3.2. You are of legal age and capable of entering into a binding legal agreement with us. If you are not of legal age, you must not access the Website or use the Service.
3.3. You are a resident of an area that permits gambling. You are not a resident of a country that prohibits access to online gambling by its residents or any person within such a country. It is your sole responsibility to ensure that your use of the Service is lawful.
3.4. You may not use VPNs, proxies or similar services or devices that hide or manipulate the identification of your true location.
3.5. You must be an authorized user of the payment method you use.
3.6. You must make your payments to us in good faith and not attempt to recover the money paid or take any action that would cause such payments to be reversed by any third party.
3.7. When placing a bet you may lose some or all of the money you have deposited into the Service in accordance with these Terms and Conditions and you will be solely responsible for that loss.
3.8. When placing a bet you must not use any information obtained in breach of any law in force in the country in which you are located at the time of placing the bet.
3.9. You are not acting on behalf of any other party or for any commercial purpose, but are acting on your own behalf as an individual in a personal capacity.
3.10. You must not attempt to manipulate any market or material within the Service in bad faith or in any way that adversely affects the integrity of the Service.
3.11. You must act in good faith with us at all times in all bets placed using the Service.
3.12. You, or, if applicable, your employees, employers, agents, or family members, may not register as an affiliate in our affiliate program.
4. Restricted Use
4.1 You must not use the Service:
4.1.1. If you are under the age of 18 (or under the age of majority as determined by the laws of your jurisdiction) or if you are not legally capable of entering into a binding legal contract with us or if you are acting as an agent, or otherwise, for, a person under the age of 18 (or under the age of majority as determined by the laws of your jurisdiction);
4.1.2. If you are located in a country that prohibits access to online gambling to its residents or any person within such country.
4.1.3. If you are a resident of one of the following countries or are accessing the Website from one of the following countries:
4.1.4. To collect the nicknames, e-mail addresses and/or other information of other users by any means (for example, by sending spam, other forms of unsolicited e-mail or by unauthorized framing or linking to the Service);
4.1.5. To disrupt or unduly affect the operations of other users or the operation of the Service;
4.1.6. To promote illegal commercial advertising, affiliate links, and other forms may be removed from the Service without notice.
4.1.7. In any way that, in our reasonable opinion, could be considered an attempt to: (i) defraud the Service or any other customer using the Service or (ii) contact any other customer using the Service to obtain an unfair advantage;
4.1.8. Scraping disputes with us or infringing any of our intellectual property rights; or
4.1.9. For any unlawful activity.
4.2. You may not sell or transfer your account to a third party, nor may you acquire a player account from a third party.
4.3. You may not transfer funds between player accounts in any way.
4.4. We may immediately terminate your account by written notice to you if you use the Service for any unauthorized purpose. We may also take legal action against you for doing so in certain circumstances.
4.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of each’s immediate family are not permitted to use the Service for real money without the prior consent of the Company’s directors or CEO. If such activity is discovered, the account(s) will be immediately closed and all bonuses/winnings will be forfeited.
You agree at all times when using the Service:
5.1. We reserve the right to accept or decline registration applications from any applicant at our sole discretion and without any obligation to contact you for any particular reason.
5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to bet on this Service or withdraw your winnings, you must become our Verified Customer by passing certain checks. You may be required to provide a valid proof of identification and any other documents deemed necessary. This includes but is not limited to, a photo ID (copy of passport, driving license or national identity card) and a recent utility bill that lists your name and address as proof of residence. We reserve the right to suspend wagering or restrict account options for any account until the required information is received. This procedure is carried out in accordance with applicable gaming regulatory and anti-money laundering legal requirements. Additionally, you must fund your Service Account using the payment method set out in the payment section of our website.
5.3. You must provide accurate contact information, including a valid email address (“Registered Email Address”), and update such information in the future to keep it complete and accurate. It is your responsibility to keep your contact details in your Account up to date. Failure to do so may result in you not receiving important account-related notices and information from us, as amended by these Terms and Conditions. We identify and communicate with our customers via registered email. It is the customer’s responsibility to maintain an active email account, to provide us with a valid email address and to advise the Company of any changes to their email address. Each customer is solely responsible for maintaining the security of their registered email address to prevent the use of their registered email address by third parties. The Company shall not be liable for any loss or damage suffered as a result of any communication between the Company and the customer using the registered email address. Any customer who does not have an email address that is reachable to the Company will have their account suspended if they do not provide us with an email address. If you knowingly provide false or inaccurate personal information, we will immediately suspend your account upon written notice to you. We may also take legal action against you for doing so and/or contact the relevant authorities who may also take action against you in certain circumstances.
5.4. You are only permitted to register one account with the Service. Accounts will be immediately terminated if you have more than one account registered with us.
5.5. In order to verify your financial eligibility and to verify your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third party information that we deem necessary. If any additional personal information is obtained through a third party source, we will notify you of the data obtained.
5.6. You must keep your password confidential for the Service. If the requested account information is provided correctly, we may assume that bets, deposits and withdrawals have been made by you. We advise you to change your password regularly and not disclose it to any third party. It is your responsibility to protect your password, and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe that any of your account information is being misused by a third party, or that your account has been hacked, or that your password has been obtained by a third party, you must notify us immediately. You must notify us if your registered email address has been hacked, but we may ask you to provide additional information/documentation so that we can verify your identity. We will immediately suspend your account when we become aware of such an incident. In the meantime, you are responsible for all activities on your account, including access by third parties, regardless of whether their access was authorized by you or not.
5.7. You must not at any time transfer any Content or other information from the Service to another customer or to any other party by means of screen capture (or other similar method), or display any such information or Content in a frame or in any other manner other than as it would appear if the customer or third party had typed the URL for the Service into a browser line;
5.8. When registering, you will have the opportunity to use all currencies available on the Website. This will be the currency of your deposit, withdrawal and wagering and these Terms and Conditions apply to the Service as a set. Some payment methods do not process all currencies. In such cases, a processing currency will be displayed, along with the calculation method on the page.
5.9. We are under no obligation to open an account with you and our Website sign-up page is only a convenience. It is entirely within our sole discretion whether or not to process an account opening for you and we should refuse to open an account for you, and we are under no obligation to give you any reason for refusal.
5.10. Upon receipt of your application, we may contact you to request further information and/or documentation in order to comply with our regulatory and legal obligations.
6.1. Accounts may use different currencies, in which case all account balances and transactions are displayed in the currency used for the transaction.
6.2. We do not give credit for use of the Service.
6.3. We may close or suspend any account if you are not or we reasonably believe that you are not complying with these Terms or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your account because you are not complying with these Terms, we may cancel and/or void any bets you have placed and may withhold any funds (including deposits) in your account.
6.4. We reserve the right to suspend any account without prior notice and to refund all funds. Contractual obligations already matured will be honored.
6.5. We reserve the right to refuse, restrict, cancel or limit any bet at any time for any reason, and this includes any bet placed fraudulently to circumvent our bet limits and/or our system rules.
6.6. If any amount is credited to your account in error, it remains our property and when we become aware of any such error, we will notify you and the amount will be withdrawn from your account.
6.7. If for any reason your account is overdrawn, you will be liable to us for the amount overdrawn.
6.8. You must notify us as soon as you become aware of any error in your account.
6.9. Please remember that betting is for entertainment and enjoyment only and you should stop betting as soon as the fun stops. Never place bets that you cannot afford to lose. If you feel that you have lost control of your gambling, we offer a self-exclusion option. Simply send a message to our Customer Support Department using your registered email address stating that you wish to self-exclude and this request will be effective within 24 hours from the moment of receipt. In this case your account will be deactivated and you will not be able to log in to it until further notice.
6.10. You may not transfer, sell or mortgage your account to another person. This prohibition includes but is not limited to the transfer of any assets of any kind of value, including but not limited to the ownership of the account, winnings, deposits, bets, rights and/or claims relating to these assets, whether legal, commercial or otherwise. The prohibition on the aforementioned transfers includes but is not limited to the assignment, pledge, assignment, use, business, brokerage, hypothecation and/or trust or any other third party, company, natural or legal person, foundation and/or association in any way shape or form.
6.11. If you wish to close your account with us, please send an email to our Customer Support Department via the links on the website from your registered email address.
7.1. We will charge you a fee of €5 (or currency equivalent) per calendar month (Inactive Account Fee) if:
You have not logged into or logged out of your Account, or used the Service, for twelve consecutive months or more (Account Activity);
and you have Account Credit.
7.2. You will be informed that we will begin charging you a fee after eleven months of inactivity and you will always have the option to log in and withdraw your funds.
7.3. The Inactive Account Fee will be withdrawn from your Account on a monthly basis to the extent that your Account Credit remains and only for the period during which there is no Account Activity remaining after the initial twelve month period has elapsed. If the Inactive Account Fee is withdrawn from your Account and your Account Balance is less than €5 (or currency equivalent), the Inactive Account Fee will cover the remaining funds in your Account.
8.1. All deposits should be made from an account or payment system or credit card registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or the prevailing exchange rate of our own bank or our payment processor following which your account will be credited accordingly. Please note that some payment systems may apply additional currency exchange fees which will be deducted from the amount of your deposit.
8.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we charge a transaction fee for deposits to your yourwebsite.com account. You will be responsible for your own bank charges due to the deposit of funds to us.
8.3. The Company is not a financial institution and third party electronic payment processors use the credit and debit card deposit process, they are not processed directly by us. If you make a deposit by credit card or debit card, we will only credit your account if we receive an authorization code from the payment provider. If your card issuer does not provide such authorization, the deposit will not be credited to your account.
8.4. You agree to pay in full any and all payments and charges to us or the payment providers for using the Service. You further agree not to charge-back or waive or cancel or otherwise reverse your deposits and in any such event you will refund and indemnify us for such unpaid deposits, including any costs incurred by us in the process of collecting your deposit. , and you agree that any winnings from wagers using such charged-back funds will be forfeited. You acknowledge and agree that your Player Account is not a bank account and therefore is not guaranteed, insured or otherwise protected by any deposit or banking insurance system or any other similar insurance system in any other jurisdiction, including but not limited to your local jurisdiction. In addition, no interest will be paid on any funds held in the Player Account.
8.5. If you decide to accept any of our promotions or bonus offers by entering a bonus code at the time of deposit, you agree to the Bonus Terms and Conditions and the terms and conditions of each specific bonus.
8.6. Funds originating from criminal and/or illegal and/or unauthorized activities should not be deposited with us.
8.7. If you deposit using your credit card, we recommend that you keep a copy of the transaction record and a copy of these Terms and Conditions.
8.8. Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not permitted to use your payment card to make a deposit on this site. It is your responsibility to be aware of the laws regarding online gambling in your country of residence.
9.1. You may withdraw any unused and cleared funds in your Player Account by submitting a withdrawal request in accordance with our Withdrawal Terms. The minimum withdrawal amount per transaction is €10 (or equivalent in other currencies) with the exception of closing an account in which case you may withdraw the entire balance.
9.2. There is no withdrawal commission if you roll over the deposit (bet) at least 1 time. Otherwise we are entitled to deduct a fee of 8% with a minimum of 4 euros (or the equivalent in your account currency) to prevent money laundering.
9.3. We reserve the right to request photo ID, address confirmation or additional verification methods (requesting a selfie of you, arranging a verification call, etc.) for identity verification purposes before authorizing any withdrawal from your account. We reserve the right to verify your identity at any time during the life of your relationship with us.
9.4. All withdrawals must be made to the original debit, credit card, bank account used to deposit into your account. We may at any time at our sole discretion grant you a withdrawal from which your original deposit did not originate. This will always be subject to additional security checks.
9.5. If you wish to withdraw funds but your account is inaccessible, inactive, locked or closed, please contact our Customer Support Department.
9.6. In cases where your balance is at least 10 times the total sum of your deposits, you will be limited to €5,000 (or currency equivalent) for withdrawals per month. In other cases, the maximum withdrawal amount per month is €10,000.
9.7. Please note that we cannot guarantee the successful processing of withdrawals or refunds if you breach the limited usage policy set out in clauses 3.3 and 4.
10.1. You are fully responsible for all payments made to us. You must give us all the faith and confidence that no third party will attempt to reverse or take any action that may cause such payments to be reversed. You must indemnify us for any loss we may incur as a result. We reserve the right to charge an administration fee of $50, or equivalent.
10.2. We reserve the right to use third party payment processors or merchant banks to process payments made by you and you must comply with their terms and conditions and you cannot dispute their terms.
10.3. All transactions made on our site may be checked to prevent money laundering or terrorist financing activities. Suspicious transactions will be reported to the relevant authorities.
11.1. If a bet is voided due to any error or malfunction in our system. You must inform our helpline as soon as you become aware of the error. In the event of communication or system errors or bugs or viruses in connection with the provision of the Services and/or payments to you as a result of any error or attempt to do so, we shall not be liable to you or any third party for any direct or indirect costs, expenses, losses or claims arising from or as a result of such errors and reserve the right to void all games/bets in question and to take any other action to rectify such errors.
11.2. We use our best endeavours to ensure that we do not make any errors when posting bookmaker lines. However, if any bet odds are accepted as a result of human error or system error: they are different from those normally available in the market at the time the bet is placed, or the event is subsequently clearly incorrect when the bet is placed, we reserve the right to void that bet, or we reserve the right to cancel the bet after the event has started.
11.3. We reserve the right to adjust the bet after an event has started if we have made an overpayment in error. Examples of such errors would be where the price is incorrect or where we publish the result of an event incorrectly. If you do not have sufficient funds in your account, we may demand that you pay us the balance of any such incorrect bets. Therefore, we reserve the right to cancel or deduct any funds paid in error.
12.1. The winner of an event will be determined on the last day of the event; we will not accept decisions contested or cancelled for the purpose of betting.
12.2. All posted results will be final after 72 hours and no questions will be accepted after that time. Within 72 hours of the result being posted, we will only reset/correct results due to errors made by the system or refereeing.
12.3. If the match result is cancelled by the governing body of the match for any reason during the payout period, all monies will be refunded.
12.4. If a draw occurs in a match where a draw option is offered all stakes on a team win or loss will be forfeited. If a draw option is not offered then everyone will receive a refund on the result of the match draw. And if a draw option is not available, then extra time will be counted, if played. All monies will then be refunded if the match is decided by the governing body of the match within the payout period.
12.5. If a result cannot be verified by us for any reason, for example if the feed broadcasting the event is interrupted (and cannot be verified by another source) then at our option, bets on that event will be deemed invalid and the wager (bet) refunded.
12.6. The minimum and maximum amounts for all events will be set by us and are subject to change without prior written notice. We also reserve the right to adjust individual accounts.
12.7. Customers are solely responsible for their own account transactions. Once a transaction has been completed, it cannot be changed. We will not be liable for any missing, duplicate or counterfeit entries by the customer and requests that are not identical will not be accepted. Customers can review their transactions in the My Account section of the Site after each session to ensure all transactions have been completed.
12.8. A matchup will stand as long as both teams are correct, and regardless of the league header it is placed on our Website.
12.9. The start date and time displayed on the Website for eSports matches is an indication only and is not guaranteed to be correct. If a match is suspended or postponed, and is not resumed within 72 hours of the original scheduled start time, the match will have no action and bets will be refunded. The exception to this is any bet on whether a team/player advances to or wins a tournament, which will stand regardless of whether the match is suspended or postponed.
12.10. If an event is posted by us with an incorrect date, all bets will be based on the date announced by the company.
12.11. If a team uses a stand-in, the result is still valid because it was the team’s choice to use a stand-in.
12.12. The Company reserves the right to remove events, markets and any other products from the Website.
12.13. A more detailed explanation of our sports betting rules is available on a separate page: Sports Betting Rules
13.1. All communications and notices given by us to you under these Terms and Conditions will be sent using a customer support form on the Website.
13.2. Unless otherwise specified in these Terms and Conditions, all notices will be posted on our Website or sent to the Customer by email registered in our system. The method of such communication will be at our sole discretion.
13.3. All communications and notices given by you or us under these Terms and Conditions must be in English and must be given to the email address registered with your account.
13.4. From time to time, we may contact you by email to inform you about betting, unique promotional offers and other information from https://www.E2BET.com. You agree to receive such emails when you agree to these Terms and Conditions when registering on the Website. You may opt out of such promotional offers from us at any time by submitting a request to Customer Support.
We shall not be liable for any failure or delay in our Services which you may suffer if it is due to reasonable cause such as: Acts of God, labour unrest, laws of any government or authority, telecommunications problems, or any other delay or failure caused by a third party. In such event, we reserve the right to cancel or suspend the Services without incurring any liability.
15.1. To the extent permitted by applicable law, we will not be liable to you for any loss or damage (whether direct or indirect). You may be liable if we fail to perform our obligations under these Terms, unless we are required by law to do so (e.g. if we cause death or personal injury by our actions). If such failure is attributable to us, we will not be liable to you. These are – (1) your own failure; (2) our performance of these Terms is not attributable to a third party (e.g. for communications, network performance and the connection or performance of your computer); (3) any other event that our suppliers no longer need to be available to us or to them, should it reasonably be expected. This Service is for consumer use only and we will not be liable for any business loss of any kind.
15.2. In the event that we are liable for any event under these Terms, in that event, our total aggregate liability to you under or in connection with these Terms shall not exceed (A) the value and counter value of your previous account in respect of the relevant bet/wager or product that gave rise to the relevant liability, or (B) EUR €500, whichever is the lesser.
15.3. We strongly recommend that you (1) take reasonable care to check the reliability and compatibility of your own computer equipment, and (2) take measures to protect yourself against malicious programs or devices by installing anti-virus software.
16.1. If we suspect that you are currently operating an account but are under the age of 18 (or under the age of majority in accordance with applicable law in your jurisdiction), your account will be suspended (locked) and withdrawals will not be granted. We will then investigate whether you have placed a bet as an agent or on behalf of a person under the age of 18 (or under the age of majority under the laws applicable to you) (or as set out below in the laws of the jurisdiction applicable to you). If we find that you (a) are currently, (b) are under the age of 18 as applicable to you at the relevant time, or have placed a bet as an agent or on the instructions of a person under the age of 18:
All winnings that are or will be credited to your account will be held;
All winnings from bets made by a minor will be returned to us on demand (if you fail to comply with this law we will be required to recover all costs associated with recovering such amounts) and/or
Any money in your account that you have not won will be returned to you. Or, at our sole discretion, will be held until you reach the age of 18. We reserve the right to deduct payment transaction fees from the amount refunded, including transaction fees for deposits to your https://www.E2BET.com account that we have covered.
16.2. This condition also applies to you if you are over 18 years of age, provided that you are placing your bet in a jurisdiction that specifies an age for legal betting that is above 18 years of age and you are below the minimum age for that right.
16.3. If we suspect that you are in breach of this clause 15 or attempting to commit fraud, we reserve the right to take any steps necessary to investigate the matter, including informing the relevant law enforcement authorities.
We will seek criminal and contractual sanctions against any customer who is involved in fraud, dishonesty or criminal law. We will withhold payments to any customer where we suspect this. The customer will indemnify and hold us harmless from all costs, charges or damages incurred or suffered by us (including our direct, indirect or consequential losses, loss of profits, loss of business and loss of reputation) arising directly or indirectly from the customer’s fraud, dishonesty or criminal law.
18.1. Any unauthorised use of our name and logo may result in legal action being taken against you.
18.2. We are the sole owner of everything on this Service, including our technology, software and business systems (“Systems”), as well as our disagreements between us and you. You must not use your personal profile for your own commercial gain (such as selling your status updates to an advertiser); We reserve the right to remove or reclaim your account name if we deem it appropriate.
18.3. You may not use our URL, trademarks, trade names or trade dress, logos (“Marks”) or any other representation of us in connection with any product or service that is not ours, in any way that is likely to cause confusion among customers or the public or in any way that disparages us.
18.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied right, license, title or interest in the System or the Marks or any such right, license, title and interest expressly reserved by us and our licensors. You agree not to use any automatic or manual device to monitor or copy the web pages or content within the Service. Any unauthorized use or reproduction may result in legal action against you.
19.1. Subject to these Terms and your agreement to them, we grant you a non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal, non-commercial purposes only. Our license shall terminate if our agreement with you under these Terms terminates.
19.2. In the case of your own content, you may not modify, publish, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the software, services, or any content contained therein, under any circumstances, except as expressly permitted by our website. Any attachment to the Service or the content you provide may be modified, or combined with other data or linked to in any form. For example, screen or database scraping and any other operations designed to collect, store, reconstruct or manage such information or content.
19.3. Any failure by you to comply with this clause may subject you to civil liability or criminal prosecution if it infringes our or third party’s intellectual property and other proprietary rights.
20.1. However, for your safety and that of all users, posting any content on the Service, or otherwise engaging in any conduct with the Service that is unlawful, inappropriate or objectionable in any way (“Prohibited Conduct”) is strictly prohibited.
20.2. If you engage in Prohibited Conduct or if we determine in our sole discretion that you are engaging in Prohibited Conduct, your account or your access to or use of the Service may be terminated immediately without notice to you. You may be subject to legal action by other users, third parties or enforcement authorities with respect to your engaging in Prohibited Conduct.
20.3. Prohibited Conduct includes, but is not limited to, accessing or using the Service: disseminating or sharing information that you know to be false, misleading or unlawful; Conduct any unlawful or illegal activity, including but not limited to any activity that promotes or promotes any criminal activity or enterprise, violates the privacy or other rights of another customer or any other third party, or creates or disseminates computer viruses; harm minors in any way;
Transmit or make available any material that is unlawful, harmful, threatening, abusive, fraudulent, defamatory, obscene, pornographic, indecent, violent, hateful, or racially or ethnically or otherwise objectionable;
Transmit or make available any material that the user does not have the right to make available under any law or contract or fiduciary relationship, including, without limitation, any material that infringes the copyright, trademark or other intellectual property and proprietary rights of a third party;
Transmit or make available any material or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware;
Interfere with, disrupt or reverse engineer the Service in any way, including by intercepting, simulating or redirecting the communications protocols used by us, creating or using any other software designed to cheat, mod or hack or modify the Service; or using any software that intercepts or collects information from or through the Service; retrieving or indexing any information from the Service using any robot, spider or other automated process;
engaging in any activity or activity that, in our sole and absolute discretion, results in or could result in fraud or scamming another customer; sending or delivering any unsolicited or unauthorized advertising or mass mailings such as, but not limited to, junk mail, instant messaging, “spam”, chain letters, pyramid schemes or other forms of solicitation;
creating accounts by automated means or under false or fraudulent pretense; another customer or any other third party; or any other act or act that we reasonably consider to be contrary to our business policies.
The above list of prohibited conduct is not exhaustive and may be amended by us at any time or from time to time. We reserve the right to investigate and, in our sole discretion, take all actions we deem appropriate or necessary under the circumstances, including, without limitation, removing a customer’s posting(s) from the Service and/or terminating their account, and taking any action against any customer or third party who directly or indirectly engages in, or knowingly allows any third party to engage in, prohibited conduct, with or without notice to such customer or third party.
The Service may contain links to third party websites that are not operated by or affiliated with us and over which we have no control. Links to such websites are provided for the convenience of customers only, and are not in any way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of their content or their owner(s). We have no control over or responsibility for their accuracy, completeness, accessibility and correctness. Accordingly, when accessing such websites, we recommend that you exercise the usual caution you would exercise when visiting any new website, including reviewing their privacy policies and terms of use.
22.1. If you have any concerns or questions about these Terms, you should contact our Customer Support Department via the links on the Website and you should use your registered email address in all communications with us.
22.2. Notwithstanding the foregoing, we shall not be liable to you or any third party for any complaint we receive from you or any third party or for any action we take in connection with it.
22.3. If a customer is not satisfied with the outcome of a bet, the customer must send a statement of their complaint to our Customer Support Department. We will use our reasonable endeavours to respond to such queries within a few days (and in any event we will respond to all such queries within 28 days).
22.4. The matter must be reported within three (3) days of the date on which the dispute arose. No claims will be accepted after this period. The customer is solely responsible for the transactions in his/her account.
22.5. In the event of a dispute between you and us, our Customer Service Department will endeavour to reach an amicable resolution. If our Customer Service Department is unable to reach an amicable resolution with you, the matter will be referred to our management.
22.6. If all efforts to resolve a dispute to the Customer’s satisfaction fail, the Customer has the right to file a complaint with our licensing body Gaming Service Provider N.V.
These Terms or any of your rights or obligations hereunder may not be assigned by you without our prior written consent, which consent shall not be unreasonably withheld. We may, without your consent, assign all or any part of our rights and obligations hereunder to any third party provided that such third party is capable of providing substantially the same level of service as the Service by posting written notice to that effect on the Service.
In the event that any provision of these Terms is held by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to give effect to the intent of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
Without limiting our other remedies, we may suspend or terminate your account and refuse to continue providing the Services to you, in either case without prior notice to you, if you breach any material provision of these Terms in our reasonable opinion.
26.1. Term: These Terms shall remain in full force and effect while you access or use the Service or become a customer or visitor to the Website. These Terms shall survive the termination of your account.
26.2. Gender: Words indicating the singular shall include the plural and similar features; Where the words imply the masculine gender, they shall also include the feminine gender, the neuter gender and similar concepts and where the words imply a person, they shall also include a sole proprietorship, joint partnership, association, voluntary organisation, unincorporated association and any other body corporate.
26.3. Waiver: No breach or threatened breach of any term or condition of these Terms by you or otherwise shall be enforceable against us, or enforceable against us, unless we have given you written notice of such breach or threatened breach, and unless a written waiver is otherwise provided, the specific breach shall be limited to the waiver. Our failure to enforce any term of these Terms at any time shall not be deemed a waiver of our right to enforce such provision or any other provision at any time.
26.4. Acknowledgement: By accessing or using this Service, you acknowledge that you have read, understood, and agreed to each and every paragraph of these Terms. As a result, you irrevocably waive any future claims, claims, demands, or proceedings arising out of or in connection with these Terms.
26.5. Language: In the event of any inconsistency between the English language version of these Terms and any other language version, the English language version shall prevail.
26.6. Governing Law: These Terms are governed exclusively by the laws in force in Curaçao.
26.7. Entire Agreement: These Terms constitute the entire agreement between you and us regarding your access to and use of the Service and supersede all prior agreements and communications, whether oral or written.
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